How can we help you?

Browse or search the catalogue, open a product, choose any options (size, colour, quantity) and select Add to cart. When you are ready, open your cart and select Checkout, then fill in your delivery details and choose a payment method.

You can browse and build a cart without signing in, but you need an account to complete checkout. An account lets you track orders, save delivery details, and re-order quickly. You can register with an email address or continue with Google.

Use Request a Product. Tell us what you need — a link, a screenshot, or just a description — and our sourcing team locates it from verified suppliers and sends you a full landed price, usually within 24 hours. The sourcing service itself is free.

Contact us as soon as possible. While an order is still pending or processing we can usually change or cancel it. Once it has been shipped it is already in transit and cannot be recalled, though the returns process still applies.

Yes. Use Request a Quotation for bulk, wholesale or custom orders and we will price the full consignment for you, including freight and duty.

At checkout you can pay by EcoCash (in USD or ZiG), InnBucks (USD), or USD cash on collection. Mobile-money prompts are sent to the phone number on your checkout details, so make sure it is correct before paying.

Yes. Choose a ZiG currency at checkout and the USD total is converted at the rate shown in the ZiG banner on the payment step. The exact ZiG amount is always displayed before you confirm the payment.

Yes. Prices we quote are landed prices — they include freight, duty and any landing fees. There are no separate customs charges to settle when your parcel arrives.

Mobile-money confirmations can lag by a few minutes. Open My Orders and refresh the order first. If the status has not updated after roughly 15 minutes, contact support with your order number and the mobile-money reference and we will reconcile it.

Payments are handled through the payment provider's own secure gateway. We never see or store your PIN, and card or wallet credentials are not held on our servers.

Most imported items arrive by air in about 14–30 days from confirmed payment. Sea freight, used for bulky or heavy consignments, takes roughly 30–60 days. Items already held locally are much faster — the product page shows the estimate for that item.

We ship orders to Zimbabwe, with Harare as our main hub. The shipping cost for your order is shown at checkout before you pay, and we email you when your order ships and when it arrives.

Open My Orders and select the order. The status moves through pending → processing → shipped → delivered, and we email you when your order ships and when it arrives.

Yes — collection is available. Choose it at checkout and we will confirm the pickup point and times with you. Bring your order number and matching ID when you collect.

Import timelines can occasionally slip because of customs or carrier delays. Check the order status first, then contact us with your order number — we will trace the consignment and give you a revised date.

Contact us within 48 hours of delivery with your order number and photos of the item and its packaging. Genuine damage or a manufacturing fault is resolved by replacement or a full refund, and we cover the return cost.

Let us know straight away with your order number and a photo of what arrived. We arrange collection of the incorrect item at our cost and send the correct one as a priority.

Unused items still in their original, sealed packaging can be returned by arrangement. Because these goods are imported to order, the return shipping cost is carried by the buyer and is deducted from the refund.

If we cannot obtain an item you have already paid for, you receive a full refund — that is part of our buyer protection commitment. Refunds are returned through the method you originally paid with.

Select Sign in in the top navigation, then Create account. You can register with an email address and password, or continue with Google in one step.

If you signed up with Google, just use Continue with Google on the sign-in page — no password is needed. Otherwise, contact our support team from the registered email address and we will help you regain access to your account.

Open My Profile to update your name, phone number and default delivery address. Saved details are pre-filled at checkout, and you can still override them for any individual order.

Your details are used only to process your orders and sourcing requests, and to contact you about them. We do not sell or share your information with third parties for marketing.