Last updated: 25 September 2026
These terms apply when you buy from AdyShop, run by AdyShop. By placing an order you agree to them. Nothing here takes away your rights under Zimbabwe's consumer protection law.
1. Orders and prices
- Prices are in US dollars. Where a product page says the price includes duty and shipping, there is nothing more to pay for delivery to Zimbabwe; otherwise the shipping cost is shown at checkout before you pay.
- Your order is only placed once your payment succeeds. We then email you a receipt.
- We work hard to show correct prices and stock. If a product turns out to be unavailable or priced in error, we will contact you and you can choose a replacement or a full refund.
2. Payment
- We accept EcoCash (US dollars or ZiG) and InnBucks (US dollars), processed securely by Pesepay.
- If you pay in ZiG, the amount is the US-dollar total converted at the rate shown at checkout before you pay.
- You approve every payment on your own phone. We never ask for your PIN.
3. Shipping
- Orders ship from our suppliers' warehouses to Zimbabwe, with Harare as our main hub.
- Standard shipping usually takes about 14–30 days from confirmed payment, and express about 10–25 days. These are estimates, not guarantees — customs and airline delays can happen.
- We email you when your order ships and when it arrives.
4. Returns and refunds
- If you are not satisfied, contact us within 14 days of receiving your order for a return or exchange. Items must be unused and in their original packaging.
- If an item arrives damaged, faulty or different from what you ordered, or cannot be obtained, you get a replacement or a full refund.
- Approved refunds are paid back to the method you paid with, usually within 5 business days.
5. Cancelling an order
Contact us as soon as possible. If we have not yet ordered your items from our supplier, we cancel and refund in full. Once your items have been ordered or shipped, we will tell you what is possible.
6. Product requests and quotations
Asking us to find a product or quote a price is free and does not commit you to buy. A quote is valid for the period stated on it.
7. Your account and reviews
- Keep your password private; you are responsible for orders placed from your account.
- Reviews must be honest and about the product. We may remove reviews that are offensive, misleading or not about the product.
- You can delete your account at any time from My Profile. See our Privacy Policy.
8. Changes to these terms
We may update these terms. The version on this page when you place an order applies to that order.
9. Contact us
AdyShop
Email: admin@adyshop.com
Phone: 0775657359
