Last updated: 25 September 2026
AdyShop (“we”, “us”) runs AdyShop, an online shop for customers in Zimbabwe. This policy explains what personal information we collect when you use our website or app, why we need it, who we share it with, and the choices you have.
1. What we collect
- Your account: your name, email address and password (stored only in encrypted, one-way form). If you sign in with Google, we receive your name, email address and profile photo from Google.
- Orders: your name, phone number, email, delivery address, the items you buy, the amounts paid and the mobile money number you pay from. Payments are made on Pesepay's secure system — we never see or store your EcoCash or InnBucks PIN.
- Your profile (optional): phone number, country, preferred currency and interests.
- Reviews: the rating and text you post. Reviews are public and show your first name and the first letter of your surname.
- Product and quotation requests: the details, links and photos you send us.
- How you use the shop: products you view, searches and categories you browse, so we can recommend products you are likely to want.
- Technical information: your IP address and browser type (in our server logs, used for security and to stop abuse).
2. How we use it
- To take and deliver your orders, collect payment and handle returns and refunds.
- To email you about your orders — a receipt, and updates when your order ships, arrives or changes.
- To answer your questions, product requests and quotations.
- To show personalised product recommendations and relevant search results.
- To keep the shop secure and prevent fraud.
We do not sell your personal information, and we do not send you marketing emails unless you ask for them.
3. Who we share it with
Only with the services we need to run the shop, and only what they need:
- Pesepay — processes your EcoCash / InnBucks payment (your name, email, phone and the amount).
- Our suppliers and shipping partners (including CJ Dropshipping) — your name, phone number, delivery address and the items ordered, so the order can be packed and shipped to you.
- Google — if you choose to sign in with Google, and Google Analytics, which tells us how the shop is used (visits and pages, not your name or contact details).
- OpenAI — to rank product recommendations and search results we send recent searches and products viewed. We do not send your name, email, phone or address.
- Our web hosting and email providers — which store the shop's data and send our emails.
- The authorities — when the law requires it.
4. How long we keep it
- Your account, profile, saved delivery details, reviews and browsing history: until you delete your account.
- Orders and payment records: for as long as the law requires us to keep business and tax records. If you delete your account, these records are kept but are no longer linked to an account.
- Server logs: a short period, for security.
5. Your rights & deleting your account
You can ask to see the information we hold about you, have it corrected, or have it deleted.
- See or correct your details: sign in and open My Profile and My Orders, or contact us.
- Delete your account: sign in, open My Profile and choose Delete my account. This permanently removes your login, profile, saved delivery details, reviews and browsing history. You can also ask us to do it by emailing admin@adyshop.com from the email address on your account.
If you are not happy with how we handle your information, please contact us first. You may also complain to Zimbabwe's Data Protection Authority (POTRAZ) under the Cyber and Data Protection Act.
6. Cookies and similar storage
We use a small number of cookies and browser storage to keep you signed in, remember your cart, remember where you were when you go back to a page, and remember choices such as closing the “Install app” window. Google Analytics also uses cookies to count visits. We do not use advertising cookies.
7. Security
The shop uses an encrypted (https) connection, passwords are stored in one-way encrypted form, and payments are handled by Pesepay. No system is perfectly secure, so please use a strong password and keep it private.
8. Children
The shop is for adults. If you are under 18, please shop with a parent or guardian.
9. Changes to this policy
We may update this policy when our shop changes. The date at the top shows the latest version.
10. Contact us
AdyShop
Email: admin@adyshop.com
Phone: 0775657359
